Customer Service Specialist, Orders & Logistics

Ash Grove Cement Company; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off, paid holidays

Tuition reimbursement

Employee assistance program

Disability pay

Life insurance

Growth opportunities and more!

Job summary

Sapphire Americas, a CRH company and part of the Ash Grove family, seeks a Customer Service Representative to deliver high-quality service, manage orders, and coordinate with internal teams.

You will process orders, resolve issues, track shipments, and maintain accurate records while collaborating with sales, operations, logistics, and finance. This role offers stability, growth opportunities, and a comprehensive benefits package in a cement environment.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum 1 year of experience in customer service, administration, or related experience.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and business systems.
• Ability to read, write, and understand warning labels, instructions, signs, etc.

Responsibilities

• Promote and follow all plant safety guidelines.
• Serve as primary contact for customer inquiries, orders, and issue resolution.
• Provide timely, accurate, and professional communication to internal and external stakeholders.
• Resolve customer concerns related to orders, deliveries, billing, or service.
• Process customer orders and transactions accurately in the company systems.
• Monitor order status and coordinate changes, adjustments, or escalations as needed.
• Ensure all required documentation and data entry is complete and accurate.
• Partner with internal teams to support service delivery.
• Coordinate shipments, schedules, or service activities to meet customer requirements.
• Track and communicate status updates on orders, shipments, or service requests.
• Review and verify pricing, invoices, and account details for accuracy.
• Assist with billing discrepancies, adjustments, and reconciliations.
• Support account setup, maintenance, and documentation.
• Maintain accurate records of customer interactions, transactions, and activity logs.
• Generate and distribute reports related to orders, shipments, or customer accounts.
• Ensure documentation is organized, accessible, and audit-ready.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Problem solving

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Sapphire Americas, a CRH company and part of the Ash Grove family, seeks a Customer Service Representative to deliver high-quality service, manage orders, and coordinate with internal teams.

You will process orders, resolve issues, track shipments, and maintain accurate records while collaborating with sales, operations, logistics, and finance. This role offers stability, growth opportunities, and a comprehensive benefits package in a cement environment.