Order & Customer Support Specialist

Sapphire Americas; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Disability Pay

Life Insurance

Growth Opportunities

Job summary

Sapphire Americas, a CRH company, is seeking a Customer Service Representative to deliver high-quality service to customers and support internal teams with order management and issue resolution.

You will process orders, track shipments, verify pricing, and collaborate with sales, operations, logistics, and finance to ensure accurate transactions and timely delivery. This is a full-time position with growth opportunities within the Ash Grove Cement network across North America.

Qualifications

• Minimum High School Diploma or GED.
• 1 year of experience in customer service or related field.
• Strong customer service and interpersonal skills.

Responsibilities

• Promote and follow all plant safety guidelines.
• Serve as primary contact for customer inquiries, orders, and issue resolution.
• Provide timely, accurate, and professional communication to internal and external stakeholders.
• Resolve customer concerns related to orders, deliveries, billing, or service.
• Process customer orders and transactions accurately in company systems.
• Monitor order status and coordinate changes, adjustments, or escalations as needed.
• Ensure all required documentation and data entry is complete and accurate.
• Partner with internal teams to support service delivery.
• Coordinate shipments, schedules, or service activities to meet customer requirements.
• Track and communicate status updates on orders, shipments, or service requests.
• Review and verify pricing, invoices, and account details for accuracy.
• Assist with billing discrepancies, adjustments, and reconciliations.
• Support account setup, maintenance, and documentation.
• Maintain accurate records of customer interactions and activity logs.
• Generate and distribute reports related to orders, shipments, or customer accounts.
• Ensure documentation is organized and audit-ready.
• Provide general administrative support to the department.
• Maintain files and correspondence per company standards.
• Support additional projects or initiatives as assigned.

Skills

Customer service

Order management

Communication

Problem solving

MS Office

Education

High School Diploma

Tools

CRM software

ERP systems

Job description

Sapphire Americas, a CRH company, is seeking a Customer Service Representative to deliver high-quality service to customers and support internal teams with order management and issue resolution.

You will process orders, track shipments, verify pricing, and collaborate with sales, operations, logistics, and finance to ensure accurate transactions and timely delivery. This is a full-time position with growth opportunities within the Ash Grove Cement network across North America.