Client Success Manager (Benefits & Renewals)

Risk Management Services, Inc.; Folsom (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

A client service firm in California is seeking a Client Manager 1 to engage with a portion of its client base. The role involves managing client accounts, ensuring service levels, and building strong relationships with HR and senior management teams. Candidates should possess a high school diploma and at least two years of customer support experience, along with effective communication skills. The role offers an office-based work environment with moderate noise levels.

Qualifications

• Minimum of two years experience in a related customer support role.
• Ability to read, speak, and write effectively in English.
• Valid class C driver's license with no adverse record.

Responsibilities

• Serve as the day-to-day point of contact for client accounts.
• Build strong relationships with clients’ HR teams.
• Manage BRMS client and benefit plan renewals.
• Prepare and review monthly reports.
• Conduct ongoing training to team members.

Skills

Customer Service

Communication

Interpersonal Skills

Problem Solving

Education

High School Degree or G.E.D.

Job description

A client service firm in California is seeking a Client Manager 1 to engage with a portion of its client base. The role involves managing client accounts, ensuring service levels, and building strong relationships with HR and senior management teams. Candidates should possess a high school diploma and at least two years of customer support experience, along with effective communication skills. The role offers an office-based work environment with moderate noise levels.