Customer Success & Relations Specialist

AmeriLux Family of Companies; Green Bay (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare plan

Onsite clinic

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid time off

Flex spending

Employee assistance program

Job summary

AmeriLux Family of Companies in Green Bay, Wisconsin is seeking a Customer Relations Specialist to serve as the main link between customers and internal teams, ensuring exceptional service and clear communication. You will handle inquiries, resolve issues, and help build strong, lasting relationships.

This role emphasizes multi-tasking in a fast-paced logistics environment, collaboration with colleagues, and meticulous record-keeping in our CRM system.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A positive attitude with a willingness to learn about the logistics industry.
• Team player mindset, adaptable, and proactive in problem solving.

Responsibilities

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Assist with the management and updating of customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.

Skills

Excellent communication

Multitasking

Positive attitude

Team player

Tools

CRM software

Job description

AmeriLux Family of Companies in Green Bay, Wisconsin is seeking a Customer Relations Specialist to serve as the main link between customers and internal teams, ensuring exceptional service and clear communication. You will handle inquiries, resolve issues, and help build strong, lasting relationships.

This role emphasizes multi-tasking in a fast-paced logistics environment, collaboration with colleagues, and meticulous record-keeping in our CRM system.