Customer Relations Specialist

AmeriLux Family of Companies; Green Bay (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare plan

Onsite clinic

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid time off

Flex spending

Employee assistance program

Job summary

AmeriLux Family of Companies in Green Bay, Wisconsin is seeking a Customer Relations Specialist to serve as the main link between customers and internal teams, ensuring exceptional service and clear communication. You will handle inquiries, resolve issues, and help build strong, lasting relationships.

This role emphasizes multi-tasking in a fast-paced logistics environment, collaboration with colleagues, and meticulous record-keeping in our CRM system.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A positive attitude with a willingness to learn about the logistics industry.
• Team player mindset, adaptable, and proactive in problem solving.

Responsibilities

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Assist with the management and updating of customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.

Skills

Excellent communication

Multitasking

Positive attitude

Team player

Tools

CRM software

Job description

Join the A-Team! A 2025 and 2026 recipient of "Best Places to Work" and family owned business, AmeriLux is looking for a Customer Relations Specialist to join our team. In this role, you will act as a vital link between our customers and our internal teams, ensuring exceptional service and seamless communication. You will be responsible for handling customer inquiries, managing issues, and helping to foster strong, long-lasting relationships.

Key Responsibilities

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders
• Maintain detailed and accurate records of all customer interactions and transactions
• Assist with the management and updating of customer data in the CRM system
• Collaborate with team members to support company goals and deliver high-quality service

Requirements

• Excellent communication and interpersonal skills, with the ability to build strong customer relationships
• Ability to manage multiple tasks in a fast-paced environment
• A positive attitude with a willingness to learn about the logistics industry
• Team player mindset, adaptable, and proactive in problem solving

Benefits

The AmeriLux benefits package includes a nationally award winning zero-dollar deductible healthcare plan created to ensure peace of mind and comprehensive care for all A-Team family members. Our onsite healthcare clinic, free to all team members, provides convenient access to high-quality medical care with a personalized touch from physicians who take the time to get to know you. In addition, we offer comprehensive dental and vision insurance, as well as disability and life insurance to ensure you and your family are protected. Our benefit plan includes a 401(k) match, employee assistance program, paid time off, and flex spending account access.