Customer Relations & CRM Champion

Amerilux International; De Pere (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Healthcare plan

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid time off

Flex spending account

Job summary

AmeriLux is seeking a Customer Relations Specialist to act as the link between customers and internal teams, ensuring exceptional service and seamless communication. You will handle inquiries, manage issues, and help foster strong relationships.

The role emphasizes accurate record-keeping, collaboration, and a proactive, positive attitude in a growing logistics-focused company. Benefits include healthcare, dental, vision, and more.

Qualifications

• Handle customer inquiries and resolve concerns promptly.
• Maintain detailed records of customer interactions and transactions.
• Coordinate with internal departments to process and fulfill orders.

Responsibilities

• Serve as main contact for customer communications and resolve inquiries.
• Coordinate with internal departments to ensure accurate processing of orders.
• Maintain records of all customer interactions and transactions.
• Assist with updating customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.

Skills

Customer communication

Multitasking

Team player

Problem solving

Positive attitude

Job description

AmeriLux is seeking a Customer Relations Specialist to act as the link between customers and internal teams, ensuring exceptional service and seamless communication. You will handle inquiries, manage issues, and help foster strong relationships.

The role emphasizes accurate record-keeping, collaboration, and a proactive, positive attitude in a growing logistics-focused company. Benefits include healthcare, dental, vision, and more.