Customer Experience & Relations Specialist

AmeriLux Family of Companies; De Pere (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Zero-gap healthcare plan

Onsite healthcare clinic

Dental and vision insurance

Disability and life insurance

401(k) match

Paid time off

Flex spending account

Job summary

AmeriLux Family of Companies is seeking a Customer Relations Specialist to bridge customers and internal teams, ensuring outstanding service and clear communication. You will handle inquiries, resolve issues, and help foster long-lasting relationships with our client base.

In this role, you will maintain accurate records in our CRM, coordinate across departments to fulfill orders, and contribute to a high-performing team dedicated to quality service and continuous improvement in the logistics

Qualifications

• Experience handling customer inquiries and resolving concerns.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to learn about the logistics industry.
• Strong interpersonal skills.

Responsibilities

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Assist with the management and updating of customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.

Skills

Customer service

Communication

Relationship building

Multitasking

Team player

Tools

CRM software

Job description

AmeriLux Family of Companies is seeking a Customer Relations Specialist to bridge customers and internal teams, ensuring outstanding service and clear communication. You will handle inquiries, resolve issues, and help foster long-lasting relationships with our client base.

In this role, you will maintain accurate records in our CRM, coordinate across departments to fulfill orders, and contribute to a high-performing team dedicated to quality service and continuous improvement in the logistics