Client Relations & Customer Success Specialist

The AmeriLux Family of Companies; De Pere (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare plan

Onsite health clinic

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Employee assistance program

Paid time off

Flex spending account

Job summary

The AmeriLux Family of Companies is seeking a Customer Relations Specialist to act as a vital link between customers and internal teams, ensuring exceptional service and seamless communication. You will handle inquiries, manage issues, and help foster strong relationships across the organization.

In this role you will coordinate with internal departments to ensure accurate order processing, maintain precise records in the CRM, and support ongoing efforts to deliver high-quality service to our

Qualifications

• Experience handling customer inquiries and resolving concerns.
• Ability to coordinate with internal departments to ensure accurate processing of customer orders.
• Maintain detailed and accurate records of all customer interactions and transactions.

Responsibilities

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Assist with the management and updating of customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.

Skills

Customer service

Communication

CRM management

Tools

CRM software

Job description

The AmeriLux Family of Companies is seeking a Customer Relations Specialist to act as a vital link between customers and internal teams, ensuring exceptional service and seamless communication. You will handle inquiries, manage issues, and help foster strong relationships across the organization.

In this role you will coordinate with internal departments to ensure accurate order processing, maintain precise records in the CRM, and support ongoing efforts to deliver high-quality service to our