Customer Service and Rebate Processing Specialist

Resource Innovations, Inc.; United States; On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Competitive salary

Paid vacation

401(k) plan with employer matching

Health, dental, and vision insurance

Job summary

A women-led energy transformation firm is seeking Customer Service / Data Entry Specialists to provide processing and customer support. Candidates should have a high school diploma, strong communication skills, and experience in a call center environment. The role offers a competitive salary of $17.00 per hour and a comprehensive benefits package, including vacation and health insurance.

Qualifications

• 6+ months of related work experience in a call center environment.
• Able to work an 8-hour shift between 8 am to 6 pm.
• Experience in a customer-centric call center environment preferred.

Responsibilities

• Provide processing and customer support for multiple clients.
• Enter data into various database applications.
• Communicate effectively with other departments.

Skills

Customer service

Data entry

Attention to detail

Organizational skills

Communication skills

Bilingual (English and Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

10-key data entry

Job description

Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something to contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

• Provides basic troubleshooting and recommend solutions
• Data Entry - enters data into various database applications
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
• Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents.
• Communicates effectively as part of team approach with other departments in servicing customers.
• Provides customer service activities such as responding to emails and phone calls.
• Provides exceptional customer service and call handling in a customer centric environment. Safeguards confidential customer information
• May provide peer training to co-workers job shadowing support as assigned in area of responsibility
• Willing to support any program within the department as assigned
• Other duties as assigned

• Minimum of a high school diploma or equivalent
• Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
• Minimum 6+ months of related work experience in a call center environment
• Proficiency in 10-key data entry from computer keyboard.
• Experience with various Microsoft programs, including Word, Excel, Access
• Strong attention to detail
• Strong organizational and prioritization skills and ability to multi-task
• Excellent written and verbal communication skills
• A positive and customer-friendly outlook
• Able to follow directions as they are given

• Experience in a data entry processing and customer centric call center environment preferred.
• Experience working in energy efficiency or utility fields a plus
• English and Spanish speaking

Preferred Education, Skills and Experience:

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The base salary for this position is $17.00 per hour. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.