Customer Success & Production Coordinator

Navistar Direct Marketing; Ballenger Creek (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Dental Insurance

Health insurance

Paid time off

Vision insurance

Job summary

A leading marketing company based in Frederick, MD, seeks a dependable Customer Service Representative to provide exceptional support. This full-time role includes maintaining accurate records, collaborating with teams, and ensuring customer needs are met. Ideal candidates will have 3-5 years in printing or direct mail production, with excellent communication skills and proficiency in CRM and Microsoft Office. The position is 100% onsite, offering benefits like health insurance and 401(k) matching.

Qualifications

• 3-5 years of experience in printing and/or direct mail production preferred.
• Ability to analyze and interpret business documents.
• Strong attention to detail is required.

Responsibilities

• Provide exceptional customer support and assist with daily operations.
• Keep records of customer interactions and transactions.
• Work with departments to find appropriate solutions.
• Review customer job information with sales representatives.

Skills

Excellent time management

Organizational skills

Knowledge of Print Stream

Proficient in CRM

Tech-savvy

Verbal and written communication skills

Analytical skills

Problem-solving skills

Education

High School Diploma

College Degree

Tools

Microsoft Office Suite

Trello

Job description

A leading marketing company based in Frederick, MD, seeks a dependable Customer Service Representative to provide exceptional support. This full-time role includes maintaining accurate records, collaborating with teams, and ensuring customer needs are met. Ideal candidates will have 3-5 years in printing or direct mail production, with excellent communication skills and proficiency in CRM and Microsoft Office. The position is 100% onsite, offering benefits like health insurance and 401(k) matching.