Customer Experience & Order Coordinator

Alphagraphicsfranchise; Cherry Hill Township (NJ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Health insurance

Paid time off

Job summary

A leading print and marketing provider in Cherry Hill Township is seeking a motivated Customer Service Representative to enhance customer experiences. The ideal candidate will excel in communication, multitasking, and maintaining customer trust. Key responsibilities include assisting customers, processing orders, and resolving complaints. Join a dynamic team dedicated to quality service and creativity.

Qualifications

• Ability to secure and maintain customers' trust.
• Handles customer communications professionally.
• Knowledge of printing and prepress requirements is a plus.

Responsibilities

• Greet and assist customers in a friendly manner.
• Respond to inquiries via phone, email, and in-person.
• Process orders and handle payments efficiently.
• Collaborate with the production team for order fulfillment.

Skills

Excellent communication skills

Strong analytical skills

Detail-oriented

Customer service experience

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

POS system knowledge

Job description

A leading print and marketing provider in Cherry Hill Township is seeking a motivated Customer Service Representative to enhance customer experiences. The ideal candidate will excel in communication, multitasking, and maintaining customer trust. Key responsibilities include assisting customers, processing orders, and resolving complaints. Join a dynamic team dedicated to quality service and creativity.