Print Project Coordinator — Customer Success & Production

MCD, Inc.; Madison (WI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Comprehensive Benefits

ESOP

Job summary

MCD, Inc. is a fast-paced print finishing company seeking a Project Coordinator to manage customer projects and liaise between customers, sales, and internal production teams. You will ensure accuracy, timely communication, and high satisfaction throughout the project lifecycle.

Responsibilities include estimating, planning, preparing change orders, evaluating files, and coordinating production with occasional press checks. Strong organizational and communication skills are essential.

Qualifications

• At least 5 years of experience in a customer service, estimating, or planning position.
• At least 3 years in the print or print finishing industry.
• A 2-year degree in a related field or equivalent relevant work experience.
• Proficiency with computer-based order entry and job planning systems.
• A high degree of accuracy and attention to detail.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Manage key accounts, including all customer service activities (order entry and acknowledgment, job check-in, specification confirmation, job tracking, problem-solving, and resolution).
• Provide accurate estimates for incoming jobs defined as previous runs.
• Provide accurate job plans with clear direction for the production floor.
• Provide Job Change Orders, including edit processes and makereadies.
• Open, evaluate, and discuss a variety of customer-supplied files.
• Complete purchase orders for non-inventory items for jobs as needed.
• Coordinate press checks with customers, including limited travel for occasional customer visits.
• Ensure compliance with all applicable quality system procedures.
• Support profitability and feedback from their customer group.
• Other duties as assigned to support the team and business needs.

Skills

Customer service

Estimating

Planning

Order entry

Job planning systems

Attention to detail

Communication

Problem-solving

Education

2-year degree or equivalent

Tools

Order entry systems

Job planning software

Job description

MCD, Inc. is a fast-paced print finishing company seeking a Project Coordinator to manage customer projects and liaise between customers, sales, and internal production teams. You will ensure accuracy, timely communication, and high satisfaction throughout the project lifecycle.

Responsibilities include estimating, planning, preparing change orders, evaluating files, and coordinating production with occasional press checks. Strong organizational and communication skills are essential.