Customer Service Rep/Project Manager

Marketing.com; Hagerstown (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Marketing.com in Hagerstown, MD is seeking a Customer Service Rep/Project Manager to lead client service operations and coordinate print projects. This on-site role combines customer service leadership with project management, requiring print industry experience and strong communication skills.

The position offers on-site duties, competitive benefits including medical, dental and life insurance, and opportunities to collaborate across departments to ensure flawless project execution.

Qualifications

• Experience in the print industry.
• Minimum of five years Customer Service experience.
• Leadership experience preferred.

Responsibilities

• Provide first line of leadership to client service staff.
• Work as a liaison between work group and production control to provide proactive status updates.
• Establish checkpoints on work-in-progress to guarantee accuracy of work performed and communicate to plant personnel, sales, and customers.
• Ensure operations management is provided the correct information at the right time for efficient project completion.
• Develop working relationships with customers through regular contact to ensure contract compliance.
• Analyze, plan and manage projected job requirements and materials to optimize manufacturing time and resources.
• Coordinate projects across vertical print markets for accuracy and proper documentation.
• Develop relationships with production to understand sales programs and production issues.
• Maintain account documentation and data; complete normal business reports.

Skills

Customer Service

Leadership

Education

Some college

Job description

Position:Customer Service Rep/Project Manager

Location: Hagerstown, MD

Remote Status: On-Site

Job Id:1887

# of Openings:1

*Print experience is required for this position*

COMPANY SUMMARY:

Marketing.com brings together people from diverse personal and professional backgrounds to create a technology-centered, people-powered culture that is constantly evolving and redefining how marketing is done. Our team members bring to work a combined history of dedication, service and being the best at what they do—everyday. With over 30 production facilities in the US (and growing!), we provide comprehensive digital marketing services, commercial printing, envelopes, warehousing & fulfillment, direct mail marketing, sign manufacturing & fabrication, and promotional products.

We are expanding at warp speed and are adding to our team – from our sales office and shop floor locations to our remote online team members. We are a diverse, creative, and passionate crew who is always looking to discover and implement fresh, innovative ideas and make some pretty amazing things.

JOB SUMMARY

Develops a high-level relationship with key customers, sales, vendors and plant personnel to assure flawless project execution. Strong production management skill allowing for the development and implementation of customer solutions through the utilization of cross functional subject matter experts. Leads a staff of customer service representatives ensuring efficiency, cost effectiveness, accuracy and quality control within the assigned work group. May also engage in planning, estimating, purchasing and scheduling support.

ROLES AND RESPONSIBILITIES

• Provide first line of leadership to client service staff. Work with Client Services Manager to set clear expectations, and provide consistent, timely feedback.
• Works as a liaison between work group, and production control to provide proactive status updates.
• Establishes checkpoints on work-in-progress to guarantee accuracy of work performed. Communicates to plant personnel, sales department and customer. Solicit customer and sales feedback to continuous improvement of customer experience.
• Ensures operations management is provided the correct information, at the right time to allow for efficient, accurate project completion.
• Develop working relationships with customers through regular contact and communication. Understanding of customer requirements and expectations to ensure contract compliance.
• Analyze, plan and manage projected job requirements and materials in the most economical and efficient manner to save manufacturing time and resources.
• Coordinates projects across a variety vertical print markets to ensure accuracy and proper documentation.
• Develop a working relationship with production to assure understanding of company sales programs, while understanding production problems and opportunities.
• Assume responsibility for account documentation and data maintenance.
• Complete normal business reports as required
• Inspects proofs, facilitates and troubleshoots progress of project to ensure on-time delivery.
• All other duties as assigned

BASIC QUALIFICATIONS

• Experience in the print industry required
• Some college preferred.
• Minimum of five years Customer Service experience
• Leadership experience preferred.

Preferred Skills

• Printing Industry - Knows competitors and how they operate; understands product flow and supply chain logistics as they relate to printing production and has and comprehensive understanding of the print process.
• Personally motivated to drive for results and success despite obstacles and opposition; Is able to make adjustments to accommodate changing situations, responds resourcefully to achieve better results
• Task orientated with ability to think and lead at a strategic level.

Our Company offers a competitive salary and comprehensive benefits package including but not limited to medical, dental, vision, life insurance, short & long-term disability, 401k, PTO, and Company-paid holidays.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.