Client Experience & Production Specialist (Onsite, Frederick)

Moore; Frederick (MD); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Job summary

Moore is looking for a dependable and customer-focused Customer Service Representative in Frederick, MD. This full-time position involves providing exceptional customer support, ensuring accurate documentation, and collaborating with teams to resolve issues effectively.

Ideal candidates will possess strong organizational skills, experience in direct mail production, and proficiency in CRM software. Benefits include health insurance, 401(k) matching, and paid time off.

Qualifications

• 3-5 years of experience in Printing and/or direct mail production preferred.
• Strong ability to read and interpret business documents.

Responsibilities

• Provide exceptional customer support and ensure documentation.
• Monitor and update customer needs through CRM.
• Collaborate with teams to resolve issues and maintain communication.

Skills

Time management

Organizational skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Education

High School Diploma

College Degree

Tools

Microsoft Office Suite

CRM software

Trello

Job description

Moore is looking for a dependable and customer-focused Customer Service Representative in Frederick, MD. This full-time position involves providing exceptional customer support, ensuring accurate documentation, and collaborating with teams to resolve issues effectively.

Ideal candidates will possess strong organizational skills, experience in direct mail production, and proficiency in CRM software. Benefits include health insurance, 401(k) matching, and paid time off.