Customer Success Pro Flexible Hours Mentorship Growth

Egreenservices; Frankfort (KY); On-site; USD 60,000 - 91,000; Full time

Job summary

Apple in Frankfort, KY is seeking a Customer Success Specialist to own the hands-on workflow that keeps accounts engaged and growing. You’ll manage handoff docs, win back at‑risk accounts, and set a weekly cadence to keep sales and marketing teams aligned.

You’ll turn data into decisions with storytelling, be willing to commute or work flexibly, and help shape the value proposition across our Frankfort market.

Qualifications

• Detail-oriented approach to complex tasks.
• Willingness to commute to Frankfort, KY or work flexibly as needed.
• Storytelling instincts that turn data into a decision.
• Comfort owning sales marketing decisions in a KY market.

Responsibilities

• Own the handoff doc that keeps nothing falling between Time Management and CRM.
• Win back the accounts a previous Customer Success Specialist let slip.
• Set the weekly cadence that keeps Apple reps accountable.
• Sharpen the Customer Success Specialist value prop for each vertical we touch.
• Spot which Frankfort accounts are about to churn and win them back.
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands.
• Build and nurture relationships with prospects across the Frankfort, KY market.

Skills

Detail-oriented

Storytelling

Data-driven

Sales decisions

Job description

Apple in Frankfort, KY is seeking a Customer Success Specialist to own the hands-on workflow that keeps accounts engaged and growing. You’ll manage handoff docs, win back at‑risk accounts, and set a weekly cadence to keep sales and marketing teams aligned.

You’ll turn data into decisions with storytelling, be willing to commute or work flexibly, and help shape the value proposition across our Frankfort market.