Remote Senior Customer Support & Strategy Specialist

Energy Innovation Corp; Frankfort (KY); Remote; USD 79,000 - 111,000; Full time

Job summary

Strategic Partners LLC in Frankfort, KY is seeking a Customer Support Specialist to join a remote role based in Frankfort. The position offers a salary range of $79,000 to $111,000 and opportunities to influence process decisions through strategic planning and upselling.

You’ll participate in demos, refine messaging, and convert leads into signed deals, while collaborating with a tight-knit, craft-focused team.

Qualifications

• 6 years of relevant experience required.
• Proficient in strategic planning and messaging.
• Ability to upsell and influence outcomes, under tight deadlines.

Responsibilities

• Attend demos and refine the script after each loss.
• Rewrite one-pager so a Frankfort stranger grasps it in ten seconds.
• Develop a dynamic outbound scoring model accepted by the team.
• Lead demos from screen-share to signature in a single session.
• Map buyer pain to the pitch deck slide by slide.
• Sell the roadmap, not just current features.
• Convert marketing leads into signed deals in Frankfort, KY.
• Analyze why Kentucky buyers say yes and replicate it.

Job description

Strategic Partners LLC in Frankfort, KY is seeking a Customer Support Specialist to join a remote role based in Frankfort. The position offers a salary range of $79,000 to $111,000 and opportunities to influence process decisions through strategic planning and upselling.

You’ll participate in demos, refine messaging, and convert leads into signed deals, while collaborating with a tight-knit, craft-focused team.