Customer Success & Partnerships Manager

Energy Innovation Corp; Elgin (IL); On-site; USD 95,000 - 143,000; Full time

Benefits offered by this job

Mentorship program

Benefits plan

Job summary

Public Affairs Institute is seeking a Customer Service Manager to build an IL territory from names with a strong drive and nerve. The role offers a base in Elgin, IL with a compensation range of $95,000 to $143,000 and strong growth opportunities as the company expands its Call Center Operations and Continuous Learning initiatives.

The ideal candidate will bring 6+ years of customer-facing experience, fluency in CRM software, and a proven ability to navigate ambiguity while collaborating across

Qualifications

• 6 years of experience in customer-facing roles.
• Fluency with CRM software and systems.
• Ability to navigate ambiguous briefs and evolving requirements.
• Proven cross-functional collaboration with operations and marketing.
• Clear, persuasive communication and pitching skills.
• Comfort defending recommendations to leadership.

Responsibilities

• Turn trust-based differentiator into a compelling 30-second pitch.
• Hunt for partnership angles unique to Elgin, IL.
• Track pipeline performance and report weekly to leadership.
• Read room on calls and adjust the close strategy.
• Provide omnichannel signals to sales indicating buyer readiness.
• Manage demos from screen-share to signature in one sitting.

Skills

CRM fluency

Cross-functional collaboration

Ambiguity navigation

Storytelling/pitching

Presentation skills

Tools

CRM Software

Job description

Public Affairs Institute is seeking a Customer Service Manager to build an IL territory from names with a strong drive and nerve. The role offers a base in Elgin, IL with a compensation range of $95,000 to $143,000 and strong growth opportunities as the company expands its Call Center Operations and Continuous Learning initiatives.

The ideal candidate will bring 6+ years of customer-facing experience, fluency in CRM software, and a proven ability to navigate ambiguity while collaborating across