Customer Service Manager: Leadership & Bonus Potential

Mattgrossagency; Western Springs (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

Mattgrossagency is looking for a Customer Service Manager in Western Springs, Illinois. This role involves overseeing customer service operations, enhancing client experiences, and supporting internal growth opportunities. Candidates should have at least 5 years of customer service experience, including 2 years in a managerial role, and possess strong leadership skills.

The successful candidate will handle escalated complaints, develop customer service policies, and train team members while contributing to a supportive agency culture.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service skills

Leadership

Communication

Problem-solving

Organizational skills

Job description

Mattgrossagency is looking for a Customer Service Manager in Western Springs, Illinois. This role involves overseeing customer service operations, enhancing client experiences, and supporting internal growth opportunities. Candidates should have at least 5 years of customer service experience, including 2 years in a managerial role, and possess strong leadership skills.

The successful candidate will handle escalated complaints, develop customer service policies, and train team members while contributing to a supportive agency culture.