Customer Success & Sales Agent

FORTUNA; Chicago (IL); On-site; USD 44,000 - 52,000; Full time

Job summary

FORTUNA in Chicago is seeking a Customer Service Agent to establish strong relationships with clients through inbound and outbound sales. This role involves understanding customer needs and effectively promoting services to enhance sales opportunities.

The ideal candidate will possess excellent communication skills and a proven ability to provide outstanding customer service, alongside managing customer complaints and inquiries efficiently.

Work can lead to a starting salary range of $44,000 - $52,000 per year.

Qualifications

• Proven track record of making customers feel valued.
• Ability to respond calmly under pressure.
• Outstanding listening and communication skills.

Responsibilities

• Delight customers and manage complaints effectively.
• Answer client calls and understand their needs.
• Build relationships with customers and promote services.
• Achieve high customer satisfaction scores.
• Provide solutions and escalate unresolved issues.

Skills

Proactive communication

Problem-solving

Customer relationship building

Team skills

Education

High school diploma

Job description

FORTUNA in Chicago is seeking a Customer Service Agent to establish strong relationships with clients through inbound and outbound sales. This role involves understanding customer needs and effectively promoting services to enhance sales opportunities.

The ideal candidate will possess excellent communication skills and a proven ability to provide outstanding customer service, alongside managing customer complaints and inquiries efficiently.

Work can lead to a starting salary range of $44,000 - $52,000 per year.