Policy Service Lead: Customer Care & Process Excellence

Illinois Mutual; Peoria (IL); On-site; USD 74,650 - 78,000; Full time

Benefits offered by this job

Compressed work week

Paid time-off accrual

Competitive 401(k) plan

Tuition reimbursement

Job summary

Illinois Mutual is seeking a Policy Service Manager to lead a team in our largest call center, overseeing exceptional service to policyholders. This position includes coaching staff, managing daily operations, and implementing process improvements for quality service.

The ideal candidate will have at least 6 years of insurance experience, strong leadership skills, and the capability to foster a positive work environment.

Anticipated salary ranges from $74,650 to $78,000 based on experience, with generous benefits and a supportive work culture.

Qualifications

• Minimum 6+ years of insurance experience, preferably in Life and Health.
• Proven leadership or management experience.
• Strong verbal and written communication skills.

Responsibilities

• Lead and develop team members within the call center.
• Oversee departmental workflows and procedures.
• Handle escalated service issues and complex inquiries.

Skills

Leadership

Communication

Problem-solving

Time management

Interpersonal skills

Education

College or university degree

Job description

Illinois Mutual is seeking a Policy Service Manager to lead a team in our largest call center, overseeing exceptional service to policyholders. This position includes coaching staff, managing daily operations, and implementing process improvements for quality service.

The ideal candidate will have at least 6 years of insurance experience, strong leadership skills, and the capability to foster a positive work environment.

Anticipated salary ranges from $74,650 to $78,000 based on experience, with generous benefits and a supportive work culture.