Customer Success & Outreach Specialist

Amcor Flexibles, LLC; Harvard (MA); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental and vision plans

Flexible time off (FT salaried)

Company-paid holidays

Wellbeing program & EAP

Health Savings Account/ Flexible Spend

Life insurance, AD&D, disability

Paid Parental Leave

Retirement Savings Plan with company 2

Tuition Reimbursement

Discretionary annual bonus

Resumo da oferta

Amcor is hiring a Customer Success Representative or Ecommerce Partners (ECPs) to increase how often customers source packaging from Amcor. You will mainly work over the phone, delivering information about products and services and guiding customers through MyAmcor features and benefits.

You will coach, mentor, and support Amcor customers as a primary role. The role focuses on outreach through cornerstone calls and coordinated campaigns, using data to drive account influence and growth across

Qualificações

• Strong written & verbal communication skills.
• Confident personality with polished interpersonal abilities.
• High emotional intelligence and ability to respond with agility.
• Desire to inform, coach and teach.
• Strong problem-solving skills and basic computer competency.

Responsabilidades

• Build relationships that drive buying behavior within long tail accounts and contacts.
• Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily.
• Deliver to high standards of call content and technique.
• Develop product line subject matter expertise.
• Escalate sales and service opportunities as they arise.
• Participate in weekly skills coaching (WRAAP & CRAFT) and 1-on-1 monthly account reviews.

Conhecimentos

Strong communication

Confident personality

Emotional intelligence

Agile adaptability

Problem-solving

Formação académica

High School Diploma; bachelor's degree preferred

Descrição da oferta de emprego

Amcor is hiring a Customer Success Representative or Ecommerce Partners (ECPs) to increase how often customers source packaging from Amcor. You will mainly work over the phone, delivering information about products and services and guiding customers through MyAmcor features and benefits.

You will coach, mentor, and support Amcor customers as a primary role. The role focuses on outreach through cornerstone calls and coordinated campaigns, using data to drive account influence and growth across