Ecommerce Partner

Amcor; Harvard (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Wellbeing program

Health Savings Account

Life insurance and disability benefits

Paid Parental Leave

Retirement Savings Plan with company match

Tuition Reimbursement

Discretionary annual bonus program

Job summary

Amcor is looking for Ecommerce Partners (ECPs) to enhance customer engagement within the packaging industry. ECPs will build relationships through proactive phone interactions and deliver expertise on our products and services.

The ideal candidate possesses strong communication skills and a confident demeanor, demonstrating high emotional intelligence and problem-solving abilities. Join Amcor to be part of a dynamic team dedicated to transforming the packaging industry.

Qualifications

• Strong written & verbal communication skills are crucial.
• A confident personality helps in engaging customers.
• High emotional intelligence is necessary for customer relations.

Responsibilities

• Build relationships that drive buying behavior.
• Conduct over 35 outbound calls daily.
• Deliver high standards of call content and technique.
• Develop product line expertise.
• Escalate sales and service opportunities.
• Participate in weekly skills coaching and account reviews.

Skills

Strong written & verbal communication skills

Confident personality

High emotional intelligence

Agility in response

Desire to inform, coach and teach

Strong problem-solving skills

Basic computer competency

Education

High School Diploma

Bachelor's degree preferred

Job description

Job Description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

Purpose

Ecommerce Partners (ECPs) are responsible for increasing the frequency with which customers look to Amcor to source packaging. They work almost exclusively over the telephone to deliver information about products and services and the many features and benefits of sourcing on MyAmcor. They are coaches, mentors and resources for Amcor customers. They are teachers first and sellers second.

ECP performance is measured in terms of number of calls and time on phone. Call content is delivered smartly through our proprietary WRAAP and CRAFT methodologies.

ECP success is measured in terms of customer behavior including buyer activity and, ultimately, volume growth. The foundation of ECP outreach is a set of “cornerstone” calls for the Amcor business. These calls fit within the context of broader integrated marketing and communication efforts. ECPs create influence within accounts by uncovering levels of power and then playing their part in coordinated and concentrated outreach. Customer behavior data and observations inform their efforts.

Responsibilities

• Build relationships that drive buying behavior within long tail accounts and contacts
• Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily
• Deliver to high standards of call content and technique
• Develop product line subject matter expertise
• Escalate sales and service opportunities as they arise
• Participate in weekly skills coaching (WRAAP & CRAFT) and 1-on-1 monthly account reviews

Qualifications

• Strong written & verbal communication skills
• Confident personality
• High emotional intelligence
• Responds with agility as needed
• Desire to inform, coach and teach
• Strong problem‑solving skills
• A basic level of computer competency

Education

High School Diploma, bachelor’s degree preferred.

Our Expectations

• Our people are engaged and developing as part of a high‑performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees
• Company‑paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short‑term & long‑term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)