Outreach Specialist- Entry Level

Amcor LLC; Harvard (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company holidays

Wellbeing program

Health Savings Account

Life insurance

Retirement Savings Plan

Tuition Reimbursement

Discretionary annual bonus

Job summary

Amcor is seeking a Customer Success Representative (Ecommerce Partners) to enhance how customers source packaging through MyAmcor. The role is phone-centric, coaching customers, and driving adoption of Amcor solutions.

You will blend teaching with selling, focusing on growth and relationship development. Responsibilities include building relationships in long-tail accounts, conducting outbound calls, delivering high-quality content, and developing product-line subject matter expertise while

Qualifications

• Strong written and verbal communication skills.
• Confident, proactive communicator with high emotional intelligence.
• Ability to inform, coach and teach customers to optimize product adoption.

Responsibilities

• Build relationships that drive buying behavior in long-tail accounts.
• Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily.
• Deliver high standards of call content and technique.
• Develop product line subject matter expertise.
• Escalate sales and service opportunities as they arise.
• Participate in weekly skills coaching and monthly account reviews.

Skills

Communication skills

Confident personality

Emotional intelligence

Desire to inform coach teach

Problem-solving

Computer literacy

Education

High School Diploma

Bachelor’s degree preferred

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com

Job Description Purpose

Our Customer Success Representative or Ecommerce Partners (ECPs) are responsible for increasing the frequency with which customers look to Amcor to source packaging. They work almost exclusively over the telephone to deliver information about products and services and the many features and benefits of sourcing on MyAmcor. They are coaches, mentors and resources for Amcor customers. They are teachers first and sellers second. ECP performance is measured in terms of number of calls and time on phone. Call content is delivered smartly through our proprietary WRAAP & CRAFT methodologies. ECP success is measured in terms of customer behavior including buyer activity and, ultimately, volume growth. The foundation of ECP outreach is a set of “cornerstone” calls for the Amcor business. These calls fit within the context of broader integrated marketing and communication efforts. ECPs create influence within accounts by uncovering levels of power and then playing their part in coordinated and concentrated outreach. Customer behavior data and observations inform their efforts.

Responsibilities

• Build relationships that drive buying behavior within long tail accounts and contacts
• Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily
• Deliver to high standards of call content and technique
• Develop product line subject matter expertise
• Escalate sales and service opportunities as they arise
• Participate in weekly skills coaching (WRAAP & CRAFT) and 1-on-1 monthly account reviews

Qualifications

• Strong written & verbal communication skills
• Confident personality
• High emotional intelligence
• Responds with agility as needed
• Desire to inform, coach and teach
• Strong problem-solving skills
• A basic level of computer competency

Education

High School Diploma, bachelor’s degree preferred

Experience

• Server / Waitstaff
• Retail Associate
• Hairstylist or Barber
• Receptionist
• Hospitality Team Member
• Front Desk Associate
• Call Center Representative
• Event Staff
• Barista
• AND MORE

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when: Our people are engaged and developing as part of a high-performing Amcor team Our customers grow and prosper from Amcor’s quality, service, and innovation Our investors benefit from Amcor’s consistent growth and superior returns The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster.

E-Verify

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Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC www.amcor.com|LinkedIn|YouTube