Customer Success & Orders Specialist (SAP)

PGP Glass USA, Inc.; South Brunswick (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

PGP Glass USA, Inc. seeks a Customer Service/Operations professional to support orders, inventory, and shipments for key accounts. You will interact via phone, email, customer portal, or EDI, ensuring timely, professional service.

You will enter orders in SAP, review inventory, coordinate with production, and prepare status reports while maintaining strong relationships with customers and internal teams.

Qualifications

• Experience – 2 to 4 years in Sales/Marketing Operations, Customer Service
• Computer Microsoft Office, SAP HANA preferred
• Problem solving, organizational and communication skills required
• Solid technical and financial understanding along with strong relationship skills
• Solid understanding of the functions and processes involved in sales/account management and Supply Chain logistics

Responsibilities

• Serve as the primary point of contact for customers regarding orders, inventory, and shipments
• Process customer orders and enter them accurately in SAP, confirm product availability
• Review SAP inventory screens and coordinate production timing when stock is low
• Create bills of lading and monitor shipment status; coordinate with shipping
• Prepare customer status reports for key accounts and respond to inquiries

Skills

Problem solving

Organization

Communication

Relationship building

Supply chain logistics

Tools

Microsoft Office

SAP HANA

Job description

PGP Glass USA, Inc. seeks a Customer Service/Operations professional to support orders, inventory, and shipments for key accounts. You will interact via phone, email, customer portal, or EDI, ensuring timely, professional service.

You will enter orders in SAP, review inventory, coordinate with production, and prepare status reports while maintaining strong relationships with customers and internal teams.