Order & Customer Success Specialist

PGP GLASS USA, INC; Dayton (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

PGP Glass USA, INC is seeking a Customer Service Representative to support orders, inventory, and shipments in a fast-paced environment in Dayton, NJ. You will process orders in SAP, review stock availability, and coordinate with production and shipping to ensure on-time delivery.

The role requires 2–4 years in sales/marketing operations or customer service, strong communication, organizational skills, and a solid grasp of sales and supply chain processes.

Qualifications

• Experience – 2 to 4 years in Sales/Marketing Operations, Customer Service.
• Proficient with Microsoft Office; SAP HANA preferred.
• Solid technical and financial understanding with strong relationship skills.
• Solid understanding of sales/account management and supply chain logistics.

Responsibilities

• Customer Contact – Serve as the primary point of contact for customers regarding orders, inventory, and shipments.
• Order Entry – Receive and process customer orders through email or portals, enter in SAP, confirm availability and schedule as needed.
• Stock Availability Review – Review SAP inventory to determine stock and production needs; communicate availability to customers.
• Shipment Management – Create bills of lading and monitor shipment status in SAP; coordinate with shipping for terms and timing.
• Status Reports – Compile and update customer status reports for key accounts.
• Complaint Management – Enter customer complaints and non-conformances in SAP; process returns as approved.
• Incoming Customer Inquiries – Respond to calls from potential customers and refer larger opportunities to Sales.
• Pricing – Confirm customer pricing and forward to Pricing Coordinator for updates in SAP.
• RFQ Support – Enter RFQ requests when Sales is unavailable; ownership remains with Sales.
• New Material Requests – Submit requests for new material numbers when awarded or redesigned.
• Customer Specifications – Route specifications for internal review and communicate approval or revisions.
• Inventory and Production Status – Monitor inventory and schedules; notify customers of availability or delays.

Skills

Problem solving

Organizational skills

Communication skills

Relationship building

Sales/account management understanding

Tools

Microsoft Office

SAP HANA

Job description

PGP Glass USA, INC is seeking a Customer Service Representative to support orders, inventory, and shipments in a fast-paced environment in Dayton, NJ. You will process orders in SAP, review stock availability, and coordinate with production and shipping to ensure on-time delivery.

The role requires 2–4 years in sales/marketing operations or customer service, strong communication, organizational skills, and a solid grasp of sales and supply chain processes.