Customer Success & Orders Specialist

Magnera Corporation; Old Hickory (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Magnera Corporation seeks a Customer Support Representative to act as the primary contact for inquiries, processing orders timely and accurately, and managing the customer experience. You will collaborate with Sales, Manufacturing, and Distribution to meet commitments, communicate proactively with customers, and maintain professionalism in all interactions.

Candidates should have a college degree or relevant experience, strong Microsoft 365 skills, CRM familiarity, and meticulous attention to

Qualifications

• College degree or relevant work experience.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft 365 applications and basic office equipment.
• Experience with CRM systems is a plus.

Responsibilities

• Process calls, emails, and orders accurately and promptly.
• Liaise between Customer and Manufacturing plant.
• Manage customer expectations per department policies.
• Identify and escalate service risks as needed.
• Collaborate with Sales, Production Planning and Distribution.
• Communicate with customers about needs, orders, and inventory.
• Maintain a positive, professional attitude in communications.

Skills

Customer care

Communication

Attention to detail

Time management

Problem solving

Stress management

Ownership

Cross-functional

Education

College degree or relevant work experience

Tools

CRM systems

Microsoft 365

Job description

Magnera Corporation seeks a Customer Support Representative to act as the primary contact for inquiries, processing orders timely and accurately, and managing the customer experience. You will collaborate with Sales, Manufacturing, and Distribution to meet commitments, communicate proactively with customers, and maintain professionalism in all interactions.

Candidates should have a college degree or relevant experience, strong Microsoft 365 skills, CRM familiarity, and meticulous attention to