Customer Success Specialist - ERP & Order Management

Spang & Company; Pittsburgh (Allegheny County); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Full benefits package

Competitive salary

Job summary

Magnetics, a division of Spang & Company, is seeking a Customer Service Representative in Pittsburgh, PA. You will support the Sales Department by handling pricing, delivery information, quotations, and order processing in the IFS ERP system.

You will collaborate with Sales Engineers and other departments to ensure accurate orders and timely responses to customer inquiries. Strong communication and computer skills are required.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or related field.
• Experience in sales or customer service.
• Knowledge of an ERP system preferred (IFS).

Responsibilities

• Provide customers with pricing and delivery information.
• Create and process customer quotations and orders in IFS ERP.
• Send customer confirmations, delivery notes, and invoices.
• Expedite customer orders and resolve customer concerns.
• Consult with Sales Engineers and Purchasing, Shipping, Manufacturing, Costing, Compliance and Logistics to ensure accurate order processing.
• Coordinate with internal and external personnel to support customer needs.

Skills

Customer service

Sales support

ERP proficiency

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Tools

IFS ERP

Job description

Magnetics, a division of Spang & Company, is seeking a Customer Service Representative in Pittsburgh, PA. You will support the Sales Department by handling pricing, delivery information, quotations, and order processing in the IFS ERP system.

You will collaborate with Sales Engineers and other departments to ensure accurate orders and timely responses to customer inquiries. Strong communication and computer skills are required.