Customer Support & Order Liaison

Magnera Corporation; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Magnera Corporation is seeking a Customer Support Representative to serve as the primary contact for customers, processing orders accurately and promptly while coordinating with Sales and Plant teams. The role emphasizes maintaining strong customer relationships and resolving issues quickly.

The position requires at least a college degree or relevant experience, proficiency with Microsoft 365, and solid communication skills to ensure a positive customer experience.

Qualifications

• College degree or relevant work experience.
• One-year customer care or related experience.
• Proficient in Microsoft 365 applications and basic office equipment.
• Strong attention to detail and record keeping skills.
• Excellent organizational and time management skills.
• Able to demonstrate critical thinking, problem solving and stress management skills.
• Proficient in gathering, analyzing and interpreting information to determine conclusions.
• Demonstrate ownership and accountability to daily tasks and issues.
• Able to communicate professionally both verbally and in writing.
• Experience working with individuals from different professional backgrounds.
• Familiar with CRM systems and practices.

Responsibilities

• Provide accurate and timely processing of all incoming calls, emails, orders by using appropriate resources.
• Serve as liaison between Customer and Manufacturing plant.
• Manage customer expectations and keep the customer informed per department policies.
• Determine and escape service risks as needed.
• Collaborate with Sales, Production Planning and Distribution to exceed expectations.
• Communicate with internal and external customers about needs, orders and inventory.
• Maintain a courteous, positive and professional attitude in all interactions.

Skills

Customer service

CRM systems

Microsoft 365

Attention to detail

Time management

Verbal & written communication

Education

College degree or relevant work experience

Tools

Microsoft Office

Job description

Magnera Corporation is seeking a Customer Support Representative to serve as the primary contact for customers, processing orders accurately and promptly while coordinating with Sales and Plant teams. The role emphasizes maintaining strong customer relationships and resolving issues quickly.

The position requires at least a college degree or relevant experience, proficiency with Microsoft 365, and solid communication skills to ensure a positive customer experience.