Customer Support & Order Fulfillment Specialist

Magnera; Charlotte, Northern (NC, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Magnera in Charlotte, NC is seeking a Customer Support Representative to be the primary contact for inquiries and orders. You will help manage the customer experience, monitor order activity, and collaborate with Sales and other teams to grow relationships.

The role requires a college degree or relevant experience, strong communication skills, attention to detail, and familiarity with CRM systems. You will work in a professional office environment with standard office duties and multitasking

Qualifications

• College degree or relevant work experience required.
• One-year customer care or related experience.
• Proficient in Microsoft 365 application and basic office equipment.
• Strong attention to detail and record keeping skills.
• Excellent organizational and time management skills.
• Able to demonstrate vital thinking, problem solving and stress management skills.
• Proficient in gathering, analyzing and interpreting information to determine conclusions and act accordingly.
• Demonstrate ownership and accountability to daily tasks and issues.
• Able to communicate professionally both verbally and in writing.
• Experience in working with individuals from different, professional backgrounds.
• Familiar with CRM systems and practices.

Responsibilities

• Process incoming calls, emails, and orders accurately and timely.
• Serve as Liaison between Customer and Manufacturing plant.
• Manage customer expectations and keep the customer informed per department policies.
• Determine and escalate service risks as needed.
• Work with Sales, Production Planning and Distribution to exceed customer expectations.
• Communicate with customers regarding needs, orders, and inventory via phone or email promptly.
• Maintain an empathetic, positive and professional attitude in communications.

Skills

Microsoft 365

Attention to detail

Organizational skills

Time management

Problem solving

Verbal communication

Written communication

CRM systems

Ability to work with diverse teams

Education

College degree or relevant work experience

Job description

Magnera in Charlotte, NC is seeking a Customer Support Representative to be the primary contact for inquiries and orders. You will help manage the customer experience, monitor order activity, and collaborate with Sales and other teams to grow relationships.

The role requires a college degree or relevant experience, strong communication skills, attention to detail, and familiarity with CRM systems. You will work in a professional office environment with standard office duties and multitasking