Manufacturing Customer Accounts Specialist (Hybrid)

ProAmpac Holdings, Inc.; White House (TN); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Bonuses

Advancement

Paid holidays

PTO

Full benefits

401k match

Wellness program

Job summary

ProAmpac is seeking a Customer Service Accounts Rep for a hybrid role at our Whitehouse, TN or Granite City, IL manufacturing site. You will own customer orders from entry to delivery, coordinating with production and logistics to ensure on-time fulfillment.

The ideal candidate is detail-oriented with 2–4 years of experience in manufacturing, proficient with MS Office, and able to communicate effectively with internal teams and customers. Training is on-site with some remote work after ramp-up.

Qualifications

• HS/GED required; Associates degree preferred.
• 2–4 years' experience in manufacturing, production, or industrial setting.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook.

Responsibilities

• Engage professionally with customers to understand and meet needs.
• Receive and manage inquiries via phone and email, addressing concerns.
• Document and close customer complaints using CCFs for proper resolution.
• Oversee order fulfillment from entry to delivery, monitor progress.
• Collaborate with sales, production, logistics to ensure seamless service.

Skills

Customer service

Problem solving

Communication

Detail oriented

Education

HS/GED

Associate degree preferred

Tools

Microsoft Office

Visio

Outlook

Job description

ProAmpac is seeking a Customer Service Accounts Rep for a hybrid role at our Whitehouse, TN or Granite City, IL manufacturing site. You will own customer orders from entry to delivery, coordinating with production and logistics to ensure on-time fulfillment.

The ideal candidate is detail-oriented with 2–4 years of experience in manufacturing, proficient with MS Office, and able to communicate effectively with internal teams and customers. Training is on-site with some remote work after ramp-up.