Customer Success & Order Fulfillment Specialist

ProAmpac; Clinton (MO); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Performance incentives

Company match

Health and dental

Paid time off

Career development

Inclusive environment

Job summary

ProAmpac in Clinton, MO is seeking a full-time Customer Service Representative to act as the primary liaison between customers, sales teams, and production. You will process orders, coordinate with production and logistics, and provide timely updates on delivery timelines.

The role emphasizes accuracy, communication, and teamwork in a production-driven environment, offering opportunities for growth and a competitive benefits package.

Qualifications

• Experience with inventory management or supply chain processes.
• Experience working with technical or industrial products.
• Scheduling and item setup experience.

Responsibilities

• Process customer orders, quotes, and changes accurately in ERP systems.
• Communicate order confirmations, pricing, and delivery timelines.
• Coordinate with production, warehouse, and logistics teams to ensure on-time fulfillment.
• Monitor order status and proactively update customers on delays or issues.
• Handle customer inquiries related to products, specifications, and availability.
• Resolve order discrepancies, shipping issues, and quality concerns.
• Work closely with sales representatives to support customer accounts.
• Maintain detailed and accurate customer and order records.
• Assist with returns, credits, and warranty claims when needed.
• Ensure compliance with company policies, production schedules, and shipping procedures.

Skills

Inventory management

Manufacturing terminology

Experience in customer service

Attention to detail

Time management

Customer focus

Team collaboration

Adaptability

Scheduling setup

ERP systems

Tools

ERP systems

Job description

ProAmpac in Clinton, MO is seeking a full-time Customer Service Representative to act as the primary liaison between customers, sales teams, and production. You will process orders, coordinate with production and logistics, and provide timely updates on delivery timelines.

The role emphasizes accuracy, communication, and teamwork in a production-driven environment, offering opportunities for growth and a competitive benefits package.