Customer Success & Order Fulfillment Specialist

ProAmpac; Elgin (IL); On-site; USD 50,000 - 72,000; Full time

Job summary

ProAmpac in Elgin, IL, seeks a Customer Service Specialist to manage inquiries, coordinate with plant departments, and ensure accurate order processing for an assigned portfolio. You will document issues in Salesforce, support order fulfillment, and handle related administrative tasks to maintain high customer satisfaction.

The role requires 2–4 years in a related field, proficiency with MS Office and ERP systems, and a strong focus on confidentiality and time management.

Qualifications

• HS/GED required; AS preferred.
• 2-4 years' experience in a related field.
• No leadership duties.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
• Maintains confidentiality and protects sensitive information.
• Strong time management and organizational skills; can multitask.

Responsibilities

• Act as liaison between the Customer and all plant functional departments.
• Engage with customers to understand needs and advise on products/services.
• Receive and manage inquiries via phone and email; resolve issues.
• Log customer complaints in Salesforce for documentation and follow-up.
• Oversee order fulfillment from entry to delivery and address delays.
• Handle sales-related administrative tasks including data entry and reporting.
• Enter purchase order details accurately for fulfillment and billing.
• Collaborate with graphics, production, purchasing, logistics, and sales to ensure service.
• Back up the CSR team when needed.

Skills

Customer service

Order management

Salesforce

MS Office

Time management

Communication

Education

HS/GED

AS degree

Tools

Traverse ERP

Prestige ERP

Salesforce CRM

Microsoft Outlook

Job description

ProAmpac in Elgin, IL, seeks a Customer Service Specialist to manage inquiries, coordinate with plant departments, and ensure accurate order processing for an assigned portfolio. You will document issues in Salesforce, support order fulfillment, and handle related administrative tasks to maintain high customer satisfaction.

The role requires 2–4 years in a related field, proficiency with MS Office and ERP systems, and a strong focus on confidentiality and time management.