Hybrid Customer Service & Order Fulfillment Specialist

ProAmpac; White House (TN); Hybrid; USD 34,000 - 39,000; Full time

Job summary

ProAmpac is seeking a customer service professional for a hybrid role at Granite City, IL or White House, TN. You will manage inquiries via phone and email, guide customers on products and services, and ensure accurate order processing and documentation.

The position emphasizes confidentiality, time management, and proactive problem solving in a fast-paced environment. Responsibilities include coordinating with sales, production, and logistics to ensure timely service delivery, recording

Qualifications

• HS/GED required; AS preferred.
• 2–4 years' experience in a related field.
• No leadership duties.
• Proficiency with Microsoft Office Suite and calendar tools.
• Maintains confidentiality and strong organizational skills.

Responsibilities

• Engage with customers by phone and email to understand needs and offer guidance.
• Address inquiries, provide responses, and resolve issues promptly.
• Complete Customer Complaint Forms and ensure proper follow-up.
• Oversee order entry to delivery and monitor progress.
• Handle sales-related administrative tasks and data entry.
• Enter PO details accurately for fulfillment and billing.
• Collaborate with sales, production, logistics, and other teams.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Organization

Problem solving

Education

HS/GED

AS preferred

Tools

Microsoft Office

Visio

Outlook

Job description

ProAmpac is seeking a customer service professional for a hybrid role at Granite City, IL or White House, TN. You will manage inquiries via phone and email, guide customers on products and services, and ensure accurate order processing and documentation.

The position emphasizes confidentiality, time management, and proactive problem solving in a fast-paced environment. Responsibilities include coordinating with sales, production, and logistics to ensure timely service delivery, recording