Customer Success & Orders Coordinator (Export)

Teledyne; Tracy (CA); On-site; USD 45,000 - 59,000; Full time

Job summary

Teledyne is seeking a detail-oriented customer service professional in Tracy, CA to manage the commercial order cycle from inquiry to export documentation. The role requires responsive communication and accurate records with coordination across internal departments.

You will coordinate with Sales, Planning, Production, Shipping, Finance and Trade Compliance to ensure timely quotations, orders, and delivery while maintaining strong customer communication.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree in Business, Communications, Supply Chain, or a related field preferred.
• At least 1-2 years of customer service, sales support, order management, or related administrative experience.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Excellent organization, follow-through, accuracy, and attention to detail.
• Ability to manage multiple priorities and coordinate effectively across departments.
• Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
• Ability to learn and use MRP/ERP and other business systems.
• U.S. Person required; must be at least 21 years old; able to pass ATF background check.

Responsibilities

• Respond to customer inquiries and provide clear updates on quotations, orders, delivery schedules, changes, and product availability.
• Prepare quotations and coordinate required pricing, lead-time, technical, and commercial inputs.
• Review, enter, and maintain customer orders in the MRP/ERP system, including approved changes and supporting documentation.
• Coordinate with Sales, Planning, Production, Shipping, Finance, and Trade Compliance to resolve order, scheduling, shipment, invoicing, and documentation issues.
• Support export-controlled orders by collecting required customer documents and preparing information for export-license requests in accordance with company procedures.
• Maintain accurate and organized records for quotations, orders, customer communications, and export-support documentation.
• Support reporting, audits, process improvements, and other department needs as assigned.

Skills

Strong communication

Organization

Attention to detail

MS Office

Cross-functional coordination

MRP/ERP familiarity

Customer service

Education

High school diploma or GED

Associate or bachelor's degree in Business/Communications/Supply Chain

Tools

MRP/ERP system

Microsoft Office (Outlook, Word, Excel)

Job description

Teledyne is seeking a detail-oriented customer service professional in Tracy, CA to manage the commercial order cycle from inquiry to export documentation. The role requires responsive communication and accurate records with coordination across internal departments.

You will coordinate with Sales, Planning, Production, Shipping, Finance and Trade Compliance to ensure timely quotations, orders, and delivery while maintaining strong customer communication.