Customer Success & Orders Coordinator

Anite; Colorado Springs (CO); Vor Ort; USD 43.000 - 72.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision

Health Savings Account

401(k) Plan

Paid Holidays

Tuition Reimbursement

Discounts, Perks

Zusammenfassung

Keysight is seeking an entry-level Customer Service professional in the United States to interface with customers, logistics, manufacturing, and Sales Field Partners. You will handle end-to-end order management, product changes, and contract administration, providing phone support and month-end processing.

The role requires at least 2 years of customer service experience, excellent communication skills, and the ability to navigate multiple systems.

Qualifikationen

• Minimum of 2 years direct customer service experience or equivalent education/experience.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office; Oracle and/or Salesforce experience preferred.
• Demonstrates a continuous improvement mindset.
• Thrives in a fast-paced environment.
• Able to balance multiple high-priority assignments.
• Regular onsite attendance is required.

Aufgaben

• Handle end-to-end pre-sales and post-sales account management processes.
• Respond to and assist customers and coordinate with internal teams.
• Collaborate with accounts receivable to resolve invoicing issues.
• Support efficient quote and order processing with involved teams.
• Provide 1-800 phone support to customers.
• Assist with month-end activities and outstanding requests.

Kenntnisse

Customer service

Communication

Multitasking

Adaptability

Attention to detail

Time management

Planning and prioritization

Tools

Microsoft Office

Oracle

Salesforce

Jobbeschreibung

Keysight is seeking an entry-level Customer Service professional in the United States to interface with customers, logistics, manufacturing, and Sales Field Partners. You will handle end-to-end order management, product changes, and contract administration, providing phone support and month-end processing.

The role requires at least 2 years of customer service experience, excellent communication skills, and the ability to navigate multiple systems.