Customer Success & Order Support Specialist I

Quantix SCS LLC; Baytown (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Quantix SCS LLC is seeking a Customer Service Specialist I to serve as the liaison between Quantix and customers for order management. The role emphasizes accurate, timely processing, one-on-one customer service, and maintaining knowledge of products and internal processes.

Responsibilities include coordinating with internal divisions, communicating via phone and email, ensuring thorough documentation, and contributing to continuous process improvements while upholding Responsible Care goals.

Qualifications

• Strong problem-solving, organizational, time management, and analytical skills.
• Excellent communication with external and internal customers.
• Proficiency in Microsoft Word and Excel.
• Ability to learn and become proficient with required systems and other web-based operations platforms.
• Self-motivated; able to perform duties independently with minimal supervision.
• Previous experience in Customer Service, Account Management, or Inventory Management preferred.
• High school diploma or equivalent; Bachelor’s degree preferred.

Responsibilities

• Work well in a team environment to support customers and other departments.
• Coordinate with external customers and internal divisions to expeditiously handle orders, requests, and requirements.
• Communicate with existing and prospective customers via telephone and email to facilitate needs, schedules, and shipments.
• Ensure that all required documentation is detailed for other departments.
• Demonstrate sound judgment when investigating and solving problems; seek guidance when appropriate.
• Complete incident and nonconformance reports as required.
• Tactfully handle difficult situations and negotiate mutually satisfactory resolutions.
• Adhere to and promote the company’s Responsible Care performance goals.
• Maintain a positive, professional attitude with customers and fellow employees.
• Manage projects efficiently, meeting deadlines.
• Gather, monitor, and analyze customer account data to help meet objectives; report noteworthy activity.
• Manage internal expectations with integrity and transparency.
• Contribute to continuous process improvement by staying mindful of procedures and their purpose.
• Identify referral opportunities and support business development.

Skills

Problem-solving

Organizational skills

Time management

Analytical skills

Communication

Self-motivation

Independence

Customer service

Account management

Inventory management

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Word

Excel

Job description

Quantix SCS LLC is seeking a Customer Service Specialist I to serve as the liaison between Quantix and customers for order management. The role emphasizes accurate, timely processing, one-on-one customer service, and maintaining knowledge of products and internal processes.

Responsibilities include coordinating with internal divisions, communicating via phone and email, ensuring thorough documentation, and contributing to continuous process improvements while upholding Responsible Care goals.