Customer Service Coordinator

Keysight Technologies; Colorado Springs (CO); On-site; USD 42,090 - 70,150; Full time

Benefits offered by this job

Medizinische, zahnärztliche und augenärztliche Versicherung

Gesundheitskonto

Flexible Ausgaben für Gesundheits- und Abhängigkeitsversorgung

Lebens-, Unfall- und Invaliditätsversicherung

401(k) Rentenplan

Flexible Freizeit und bezahlte Feiertage

Bezahlte Familienzeit

Mitarbeiterrabatte und -vorteile

Tuition reimbursement

Mitarbeiteraktienkaufplan

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der in einem dynamischen Umfeld glänzen kann. In dieser Rolle werden Sie die Schnittstelle zwischen Kunden, Logistik und Vertrieb sein, während Sie den gesamten Prozess der Auftragsverwaltung steuern. Sie werden in einem unterstützenden Team arbeiten, das sich auf kontinuierliche Verbesserung konzentriert und eine Kultur der Vielfalt und Inklusion fördert. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld gedeihen, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice oder gleichwertige Ausbildung.
• Ausgezeichnete verbale und schriftliche Kommunikationsfähigkeiten.

Responsibilities

• Verwaltung des gesamten Prozesses der Kundenkontenbetreuung.
• Zusammenarbeit mit internen und externen Kunden zur Auftragsabwicklung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Microsoft Office Suite

Oracle

Salesforce

Kritisches Denken

Education

2 Jahre relevante Erfahrung im Kundenservice

Tools

Microsoft Office Suite

Oracle

Salesforce

Job description

Overview

Keysight is at the forefront of technological innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, testing, manufacturing, and optimization. Our approximately 15,000 employees develop world-class solutions across communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of technological advancement and a passion for solving challenging problems with industry-first solutions. Diversity, equity, and inclusion are core to our culture and drive innovation at Keysight. We believe that fostering a sense of belonging enables creativity, innovation, and career growth for all employees.

Responsibilities

• This entry-level position involves interfacing with customers, logistics, manufacturing, and Sales Field Partners to manage the end-to-end process of pre-sales and post-sales account management.
• Respond to and assist Keysight internal and external customers with order fulfillment, end-to-end order management, repair/calibration requests, product changes or returns, contract administration, and lease administration.
• Maintain close working relationships with Sales Field Partners.
• Partner with accounts receivable and collections teams to resolve invoicing issues and disputes.
• Collaborate with teams to ensure efficient quote and order processing.
• Resolve problems by applying established policies, procedures, and tactics.
• Proactively address a broad range of customer service inquiries, requiring planning, judgment, and critical thinking.
• Provide support via the 1-800 customer support phone line.
• Assist with month-end activities to address all outstanding customer requests.

Qualifications

• Minimum of 2 years of relevant customer service experience or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite; experience with Oracle and/or Salesforce is preferred.
• Demonstrates a mindset of continuous improvement.
• Thrives in a fast-paced environment.
• Ability to manage multiple high-priority tasks effectively.
• Regular onsite attendance is required.

Pay Range:

USD $42,090.00 - USD $70,150.00 per year

Note:

• Pay ranges vary by region for other locations.
• This role is eligible for Keysight's Results Bonus Program.

Benefits for US employees include:

• Medical, dental, and vision insurance
• Health Savings Account
• Flexible Spending Accounts for healthcare and dependent care
• Life, accident, and disability insurance
• Business Travel Accident and Health insurance
• 401(k) retirement plan
• Flexible time off and paid holidays
• Paid family leave
• Employee discounts and perks
• Tuition reimbursement
• Adoption assistance
• Employee Stock Purchase Plan (ESPP)

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected category.