Customer Service Coordinator

Keysight Technologies; Colorado Springs (CO); On-site; USD 43,000 - 72,000; Full time

Benefits offered by this job

Medical, dental and vision

Health Savings Account

401(k) Plan

Paid Holidays

Tuition Reimbursement

Discounts, Perks

Job summary

Keysight is seeking an entry-level Customer Service professional in the United States to interface with customers, logistics, manufacturing, and Sales Field Partners. You will handle end-to-end order management, product changes, and contract administration, providing phone support and month-end processing.

The role requires at least 2 years of customer service experience, excellent communication skills, and the ability to navigate multiple systems.

Qualifications

• Minimum of 2 years direct customer service experience or equivalent education/experience.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office; Oracle and/or Salesforce experience preferred.
• Demonstrates a continuous improvement mindset.
• Thrives in a fast-paced environment.
• Able to balance multiple high-priority assignments.
• Regular onsite attendance is required.

Responsibilities

• Handle end-to-end pre-sales and post-sales account management processes.
• Respond to and assist customers and coordinate with internal teams.
• Collaborate with accounts receivable to resolve invoicing issues.
• Support efficient quote and order processing with involved teams.
• Provide 1-800 phone support to customers.
• Assist with month-end activities and outstanding requests.

Skills

Customer service

Communication

Multitasking

Adaptability

Attention to detail

Time management

Planning and prioritization

Tools

Microsoft Office

Oracle

Salesforce

Job description

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.

• Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes,end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, leaseadministration


• Foster and maintain close working relationship with Sales Field Partners


• Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes


• Collaborate and assist with specific teams to ensure efficient quote and order processing


• Resolves problems by applying established policies, procedures, and tactics.


• Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, criticalthinking


• Provide 1-800 phone support to customers


• Available for Month-End support to action all outstanding customer requests

Qualifications

• Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience


• Requires excellent verbal and written communication skills


• Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforceexperience preferred


• Demonstrates a “continuous improvement” mindset


• Thrives in a fast-paced environment


• Proven ability to balance a multitude of high priority assignments


• Regular onsite attendance required as an essential function of this position

Pay Range

USD $42,940.00 - USD $71,570.00 Year

Visa Sponsorship is not available for this position.

Note

For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program

US Employees May Be Eligible For The Following Benefits

• Medical, dental and vision


• Health Savings Account


• Health Care and Dependent Care Flexible Spending Accounts


• Life, Accident, Disability insurance


• Business Travel Accident and Business Travel Health


• 401(k) Plan


• Flexible Time Off, Paid Holidays


• Paid Family Leave


• Discounts, Perks


• Tuition Reimbursement


• Adoption Assistance


• ESPP (Employee Stock Purchase Plan)

Keysight is an Equal Opportunity Employer.