Customer Success & Order Support Specialist

Culligan 78WV; Vincent (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Training & development

Company-paid training

Culligan in-home product discounts

Annual recognition & training meetings

Job summary

Culligan Water is seeking a Customer Service Representative with experience in handling orders, resolving issues, and providing excellent service. The role emphasizes attention to detail, organization, and strong interpersonal and communication skills to meet customer needs.

Responsibilities include processing orders, coordinating with service and operations, and supporting proactive sales while maintaining accurate records using Microsoft Office.

Qualifications

• High school diploma or GED required.
• Minimum of two years of customer service experience.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for scheduling additional services or maintenance plans.
• Refer unresolved grievances to designated departments for investigation.

Skills

Customer service

Communication

Time management

Project management

Microsoft Office

Education

High school diploma or GED

Job description

Culligan Water is seeking a Customer Service Representative with experience in handling orders, resolving issues, and providing excellent service. The role emphasizes attention to detail, organization, and strong interpersonal and communication skills to meet customer needs.

Responsibilities include processing orders, coordinating with service and operations, and supporting proactive sales while maintaining accurate records using Microsoft Office.