Customer Support & Solutions Specialist

Culligan 294VA; Gloucester Point (VA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with matching

Paid time off

Training

Employee discounts

Recognition events

Job summary

Culligan Water is seeking an experienced Customer Service Representative to work with customers to discuss orders, resolve problems, and meet related needs. The ideal candidate is detail-oriented, organized, and equipped with strong interpersonal and communication skills.

You will handle order processing, support proactive sales, schedule service and delivery, coordinate with operations, and refer unresolved issues to the appropriate departments.

Qualifications

• High school diploma or GED.
• Minimum of two years of customer service experience required.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for purposes of scheduling additional services or offering maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Customer service

Interpersonal communication

Organization

Time management

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Culligan Water is seeking an experienced Customer Service Representative to work with customers to discuss orders, resolve problems, and meet related needs. The ideal candidate is detail-oriented, organized, and equipped with strong interpersonal and communication skills.

You will handle order processing, support proactive sales, schedule service and delivery, coordinate with operations, and refer unresolved issues to the appropriate departments.