Customer Service & Office Coordinator

Culligan; Michigan; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Cell phone reimbursement

Simple Retirement

Dental insurance

Health insurance

Paid time off

Vision insurance

Vacation, paid time off

Job summary

Culligan Water is seeking a Customer Service Representative experienced in handling orders, resolving issues, and meeting customer needs. The role emphasizes detail-orientation, organization, and strong interpersonal communication skills in a fast-paced environment.

The position involves assisting customers in-house, processing orders, scheduling services, coordinating with the operations team, and contacting customers for maintenance plans or additional services.

Qualifications

• High school diploma or GED.
• Two years of customer service experience preferred but not required.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.

Responsibilities

• Problem-solving, order processing, and helping to manage customer accounts.
• Helping customers in house.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for scheduling additional services or offering maintenance plans.
• Telephone service, filing, office work, etc.

Skills

Communication

Interpersonal skills

Detail-oriented

Organized

Time management

Project management

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Culligan Water is seeking a Customer Service Representative experienced in handling orders, resolving issues, and meeting customer needs. The role emphasizes detail-orientation, organization, and strong interpersonal communication skills in a fast-paced environment.

The position involves assisting customers in-house, processing orders, scheduling services, coordinating with the operations team, and contacting customers for maintenance plans or additional services.