Customer Service & Office Coordinator

Culligan 45MI; West Branch (MI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Cell phone reimbursement

Health insurance

Dental insurance

Vision insurance

Paid time off

Simple Retirement

Job summary

Culligan Water is seeking a Customer Service Representative experienced in customer relations. The role focuses on discussing orders, resolving problems, and meeting related needs. Applicants should be detail-oriented, organized, and have strong interpersonal and communication skills.

The position requires excellent communication and coordination with the service/operations team to ensure timely service delivery and customer satisfaction. A full-time on-site role in Michigan is available.

Qualifications

• High school diploma or GED is required or preferred.
• Two years of customer service experience is preferred but not required.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.

Responsibilities

• Problem-solving, order processing, and helping manage customer accounts.
• Assisting customers in-house.
• Schedule service and delivery orders.
• Coordinate schedules with service/operations team.
• Contact customers to schedule additional services or maintenance plans.
• Telephone service, filing, and office duties.

Skills

Customer service

Communication skills

Time management

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Culligan Water is seeking a Customer Service Representative experienced in customer relations. The role focuses on discussing orders, resolving problems, and meeting related needs. Applicants should be detail-oriented, organized, and have strong interpersonal and communication skills.

The position requires excellent communication and coordination with the service/operations team to ensure timely service delivery and customer satisfaction. A full-time on-site role in Michigan is available.