Customer Service & Order Support Specialist

Culligan 257SC; Hilton Head Island (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Company parties

Employee discounts

Company-paid training

Job summary

Culligan Water is seeking a Customer Service Representative to discuss orders, resolve problems, and meet related needs. You should be detail-oriented, organized, and have strong interpersonal and communication skills.

This role emphasizes order processing, proactive sales support, scheduling service and delivery orders, and coordinating with the operations team to ensure customer satisfaction.

Qualifications

• High school diploma or GED.
• Minimum of two years of customer service experience required.
• Strong time management and project management skills.
• Proficient in Microsoft Office (word, excel, outlook).
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team and contact customers for scheduling additional services or maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Skills

Communication

Time management

Attention to detail

Organizational skills

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Culligan Water is seeking a Customer Service Representative to discuss orders, resolve problems, and meet related needs. You should be detail-oriented, organized, and have strong interpersonal and communication skills.

This role emphasizes order processing, proactive sales support, scheduling service and delivery orders, and coordinating with the operations team to ensure customer satisfaction.