Customer Success & Scheduling Specialist

Culligan 93IL; Reno (NV); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Company training

Employee discounts

Job summary

Culligan Water is seeking a Customer Service Representative with experience in customer relations. You will discuss orders, resolve problems, and meet related needs while staying detail-oriented, organized, and communicative.

The role emphasizes proactive customer engagement, scheduling, and coordination with service teams to ensure customer satisfaction and timely delivery of services.

Qualifications

• High school diploma or GED
• Strong time management and organizational skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• Prior customer service experience preferred

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Skills

Excellent communication

Time management

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Culligan Water is seeking a Customer Service Representative with experience in customer relations. You will discuss orders, resolve problems, and meet related needs while staying detail-oriented, organized, and communicative.

The role emphasizes proactive customer engagement, scheduling, and coordination with service teams to ensure customer satisfaction and timely delivery of services.