Customer Success & Admin Specialist

Culligan; San Benito (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Simple IRA retirement plan with 2o21?"

Company-paid training

Company provided Culligan in-home产品

Bonus opportunities

Job summary

Culligan Water is seeking an experienced Customer and Administrative Support Representative to work with customers in person, on the phone, and via email to discuss orders, resolve issues, and meet related needs. The role also includes accounts payable and data entry tasks, requiring strong organization and interpersonal skills.

The ideal candidate will be detail-oriented, with excellent communication abilities and at least three years in customer service and office administration, plus fluency

Qualifications

• High school diploma or GED required.
• Minimum of three years of customer service experience required.
• Minimum of three years of office administration experience required.
• Fluency in Spanish strongly preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation
• Perform Accounts Payable and data entry in a competent and timely manner

Skills

Customer service

Office administration

Time management

Project management

Spanish fluency

Microsoft Office

Communication skills

Education

High school diploma or GED

Job description

Culligan Water is seeking an experienced Customer and Administrative Support Representative to work with customers in person, on the phone, and via email to discuss orders, resolve issues, and meet related needs. The role also includes accounts payable and data entry tasks, requiring strong organization and interpersonal skills.

The ideal candidate will be detail-oriented, with excellent communication abilities and at least three years in customer service and office administration, plus fluency