Customer Success Advocate | Scheduling & Proactive Support

Culligan; Virginia; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement with company match

Vacation, paid time off

Company-paid training

Employee discounts for Culligan in‑hom

Employee discounts for Culligan in‑hom

Eligibility for annual recognition and

Job summary

Culligan Water is seeking a Customer Service Representative to work directly with customers to discuss orders, resolve problems, and meet related needs. The ideal candidate is detail-oriented, organized, and possesses strong interpersonal and communication skills.

The role emphasizes extensive problem-solving, order processing, scheduling, and collaboration with the operations team to ensure customer satisfaction and timely service delivery.

Qualifications

• High school diploma or GED.
• Minimum of two years of customer service experience required.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Detail-oriented

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Culligan Water is seeking a Customer Service Representative to work directly with customers to discuss orders, resolve problems, and meet related needs. The ideal candidate is detail-oriented, organized, and possesses strong interpersonal and communication skills.

The role emphasizes extensive problem-solving, order processing, scheduling, and collaboration with the operations team to ensure customer satisfaction and timely service delivery.