Customer Success & Order Support Specialist

Archway Management; South Euclid (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

SICK

Job summary

Archway Management is seeking a customer service professional to handle inquiries, process orders, and coordinate with management and vendors. The role emphasizes accurate record-keeping and timely communication to resolve issues and meet deadlines.

The ideal candidate will demonstrate strong communication, organization, and teamwork, with a proactive approach and solid computer skills to support daily operations.

Qualifications

• Strong work ethic with a drive to be proactive.
• Excellent communication skills, including speaking, writing and active listening.
• Effective organization and time management skills, including prioritization, multitasking, and planning.
• Great customer service skills, including a personable and positive attitude.
• Good computer skills, including basic troubleshooting, usage of word processing, spreadsheets, presentation, and email software application.
• Demonstrate strong teamwork.
• Keen attention to detail.

Responsibilities

• Provide exceptional customer service.
• Answer phones and help the customer through any questions or concerns they may have.
• Respond promptly to customer service calls and email inquiries.
• Provide customers with information about products and services.
• Process, Place and Approve orders.
• Maintain proper communication with Management for approvals.
• Review orders over and under budget to prevent unnecessary purchasing.
• Reach out to customers to obtain any missing orders to ensure they are processed before the deadline.
• Communicate with Vendors.
• Keep accurate records of customer and Vendor interactions.
• Run reporting as requested.
• Resolve customer problems and complaints.
• Any additional tasks that may be requested by manager.

Skills

Strong work ethic

Excellent communication

Organization & time management

Great customer service

Computer skills

Teamwork

Attention to detail

Tools

Word processing

Spreadsheets

Presentation software

Email software

Job description

Archway Management is seeking a customer service professional to handle inquiries, process orders, and coordinate with management and vendors. The role emphasizes accurate record-keeping and timely communication to resolve issues and meet deadlines.

The ideal candidate will demonstrate strong communication, organization, and teamwork, with a proactive approach and solid computer skills to support daily operations.