CX & Dispatch Specialist

Archway; North Dakota; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Archway is seeking a Customer Support & Account Management professional to ensure a positive customer experience by responding to inquiries, processing orders promptly, and coordinating dispatch activities for national customers.

You will split time 80/20 between customer support and account management, develop reports, assist with new accounts, campaigns, and cross-training, while maintaining high-quality service in a fast-paced environment.

Qualifications

• Minimum 2-3 years CX and/or dispatch experience.
• Excellent interpersonal & communication skills required.
• Typing speed of 50+ wpm.
• Knowledge of North America markets and terrain helpful.

Responsibilities

• Provide a positive customer experience by timely response to inquiries and dispatch support.
• Support reporting needs for the company and launch project coordination.
• National customer operations support and back-up as needed.
• Handle escalations and aim for first-contact resolution.
• Coordinate customer service requests with warehouse, client support, and carriers.
• Educate customers on products, services, terms, and promotions.
• Create and distribute reports for assigned national customers and internal teams.

Skills

Interpersonal skills

Communication

Typing 50 wpm

CX/Dispatch experience

Education

High School Diploma or GED

Some college hours

Job description

Archway is seeking a Customer Support & Account Management professional to ensure a positive customer experience by responding to inquiries, processing orders promptly, and coordinating dispatch activities for national customers.

You will split time 80/20 between customer support and account management, develop reports, assist with new accounts, campaigns, and cross-training, while maintaining high-quality service in a fast-paced environment.