Customer Support Specialist

IP Corporation; Nashville (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

Generous PTO

401(k) with company match

Growth opportunities

Job summary

IP Corporation in Nashville, TN is seeking a Customer Support Specialist to handle inquiries, support order management, and resolve issues to ensure responsive service.

You will collaborate with Sales, Supply Chain, and Operations to ensure accurate orders, timely fulfillment, and data integrity in ERP/CRM systems.

The role offers stability in a family-owned manufacturing environment with competitive benefits and growth opportunities.

Qualifications

• 2-4 years in customer support or related role (manufacturing or distribution preferred).
• Experience with ERP/CRM systems (SAP, Oracle, Salesforce) and data accuracy.
• Strong communication and organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage customer inquiries related to orders, products, pricing, and delivery timelines.
• Process and support customer orders with accuracy and attention to detail.
• Coordinate with internal teams to ensure timely and complete order fulfillment.
• Monitor order status and communicate updates to customers proactively.
• Resolve order discrepancies, billing issues, and service-related concerns.
• Maintain accurate customer and order data within ERP and CRM systems.
• Support documentation and recordkeeping related to customer interactions.
• Identify opportunities to improve processes and enhance customer experience.
• Escalate complex issues to senior team members or leadership as needed.

Skills

Customer service excellence

Communication skills

Attention to detail

Multi-tasking

Team collaboration

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

SAP

Oracle

Salesforce

Job description

IP Corporation is a privately held, family-owned chemical manufacturing organization with more than 70 years of stability, innovation, and growth. Headquartered in Minnesota, IP Corporation supports a portfolio of operating companies that manufacture and distribute resins, gel coats, composite materials, and specialty polymer solutions used across a wide range of industrial applications.

Our operating companies - Interplastic Corporation, North American Composites, HK Research, and Molding Products - work together to deliver technical expertise, high-quality products, and long-term partnerships to customers around the world. We are known for our customer-first mindset, strong technical capabilities, and collaborative culture built on trust and continuous improvement.

What is a Customer Support Specialist?

The Customer Support Specialist is responsible for handling customer inquiries, supporting order management activities, and resolving issues to ensure a high level of service and responsiveness. This role works closely with Sales, Supply Chain, and Operations to support customer needs and ensure accurate and timely execution. The position plays a key role in maintaining customer satisfaction, supporting internal processes, and contributing to overall service performance.

What You Can Expect to Do as a Customer Support Specialist:

• Manage customer inquiries related to orders, products, pricing, and delivery timelines
• Process and support customer orders with accuracy and attention to detail
• Coordinate with internal teams to ensure timely and complete order fulfillment
• Monitor order status and communicate updates to customers proactively
• Resolve order discrepancies, billing issues, and service-related concerns
• Maintain accurate customer and order data within ERP and CRM systems
• Support documentation and recordkeeping related to customer interactions
• Identify opportunities to improve processes and enhance customer experience
• Escalate complex issues to senior team members or leadership as needed

What We Are Looking For in a Customer Support Specialist:

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 2-4 years of experience in customer support, customer service, or a related role (manufacturing or distribution preferred)
• Experience working with ERP and/or CRM systems (SAP, Oracle, Salesforce, or similar)
• Strong communication and interpersonal skills
• Strong attention to detail and organizational skills
• Problem-solving mindset with the ability to resolve issues effectively
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work both independently and as part of a team

Why Join IP Corporation?

• Be part of a stable, privately held organization with long-term market presence
• Competitive benefits including medical, dental, vision, generous PTO, and 401(k) with company match
• Opportunity to grow and develop within a collaborative, values-driven organization

IP Corporation are Equal Opportunity Employers.

We encourage diversity in the workplace and are committed to creating an inclusive environment for all employees.