Customer Success & Order Support Specialist

Destaco; Boca Raton, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Destaco in Boca Raton, FL seeks a Customer Service Representative to support Outside Sales and key accounts. You will manage orders, respond to inquiries, and coordinate with internal teams to ensure accurate delivery and issue resolution.

The role requires 3+ years of customer service experience, proficiency with ERP/CRM systems, and strong communication and organizational skills to deliver exceptional customer experiences in a fast-paced environment.

Qualifications

• Associate degree in Sales, Business or related field required.
• 3+ years of successful customer service experience.
• Experience supporting external sales teams preferred.

Responsibilities

• Handle order management from inbound inquiries through shipment.
• Provide timely order status updates and communicate with customers.
• Support Outside Sales Leaders and Management.
• Coordinate with internal resources to ensure timely issue resolution.
• Cross-departmental collaboration to ensure exceptional customer experience.
• Ensure compliance with export policies and applicable procedures.

Skills

Customer service excellence

Effective communication

Analytical skills

Time management

Team collaboration

Education

Associate Degree in Sales, Business or related field

Tools

ERP software

CRM software

Microsoft Office

Excel

PowerPoint

Job description

Destaco in Boca Raton, FL seeks a Customer Service Representative to support Outside Sales and key accounts. You will manage orders, respond to inquiries, and coordinate with internal teams to ensure accurate delivery and issue resolution.

The role requires 3+ years of customer service experience, proficiency with ERP/CRM systems, and strong communication and organizational skills to deliver exceptional customer experiences in a fast-paced environment.